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Application

Retry function helps in repeating a function that might not be done due to these reasons:<ul><li>Mobile battery died</li><li>Connection was lost</li><li>App was closed in the middle of the transaction</li></ul>Retrying a function is done by passing the same transactionId of the function executed. Each function has transactionId which is unique, if the same transactionId of a transaction is passed, the transaction will not be created and the receipt will be shown to indicate that the transaction exists. If a new transactionId is sent, a new transaction will be created. <img src="https://downloads.intercomcdn.com/i/o/796109415/7f8426fc1fd4757d51294a11/Screen+Shot+1445-01-12+at+12.24.42+PM.png"><h3>Local Server Concerns</h3>Please note that the checking happens under these conditions:<ul><li>Checking is happening locally, meaning, if the app is deleted, there's will no be any checking.</li><li>Retry should be done within 24 hours of creating a transactions, otherwise, there will be no checking. </li></ul>

How Can I Retry a Transactions?

<h6>If you want to change the app language from English to Arabic, press Settings from the side menu then select your language.</h6><img src="https://gkhhumnxxlsrmqjckosc.supabase.co/storage/v1/object/public/nearpay-updates/questions/6f550913-a338-4263-a81f-048491904b2a.png">

How can I change the app language?

<h3>To change the password:</h3><ol><li>Open Change Password page.</li><li>Unlock with admin pin.</li><li>Create lock pin.</li><li>Confirm the pin you entered.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587272428/386c02a031abaaaac1adf754/image.png">

How can I change the application password?

<h3>You can assign a terminal to user phone number via the merchant dashboard:</h3><ol><li>From the Terminals tap on the dashboard, choose the terminal you want to assign.</li><li>Under Access section, click on Invite User and enter the user mobile to select the user or send an invitation if the user is not found in the merchant data.</li></ol>

How can I connect a terminal to my phone number?

<h6>You can contact the support team by pressing on Support button.</h6><img src="https://downloads.intercomcdn.com/i/o/587275652/dd8d3c143686d68a04ca31c9/image.png">

How can I contact the support team?

if you want to connect the application with your POS, press Settings from the side menu then select the Remote and enter the code in your application.<img src="https://gkhhumnxxlsrmqjckosc.supabase.co/storage/v1/object/public/nearpay-updates/questions/ab961355-987a-489f-b388-664c7b3cb864.png">

How to connect the application with your POS through Remote

<h5>if you want to connect the application with your POS, press Settings from the side menu then select the USB</h5><img src="https://gkhhumnxxlsrmqjckosc.supabase.co/storage/v1/object/public/nearpay-updates/questions/795e1108-12b2-4acc-82c1-d0be7302e870.png">

How to connect the application with your POS through USB

<h4>To disconnect device from terminal you can contact the admin to help you to disconnecting it from dashboard.</h4>

How to disconnect device from terminal?

<h3>To login to the Application:</h3><ol><li>Download and install Apk file.</li><li>Open application, press Start Here, and Sign in with your mobile/Email.</li><li>After logging in, choose Terminal ID.</li><li>Create, and confirm lock pin.<img src="https://downloads.intercomcdn.com/i/o/587260458/2ec6c9d8b63ace4dd8dd4750/image.png">Congrats you can start using the app.</li></ol>

How to login to the application?

<h6>You can find Logout button on the bottom of the side menu.</h6><img src="https://downloads.intercomcdn.com/i/o/587278434/76e9271386817a1e1714c08b/image.png">

How to logout from the application?

<h3>To start :</h3><ol><li>Press on Purchase with reference from the side menu.</li><li>Enter the reference number then enter the amount, and press Purchase now.</li><li>Tap the card/device on back of the phone [NFC place].</li><li>The purchase statues will appear [Approved/Denied]</li><li>To view receipt press on RECEIPT , or press DONE to go back to main page.<img src="https://gkhhumnxxlsrmqjckosc.supabase.co/storage/v1/object/public/nearpay-updates/questions/098cebaa-655a-44c8-8a33-6bf93cd79600.png"></li></ol>

How to make a Purchase with reference ?

<h3>To start taking payments:</h3><ol><li>Press on Purchase from the side menu.</li><li>Enter the amount, and press Purchase now.</li><li>Tap the card/device on back of the phone [NFC place].</li><li>The purchase statues will appear [Approved/Denied]</li><li>To view receipt press on RECEIPT , or press DONE to go back to main page.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587266733/65351c2d0d8761ba1989daed/image.png">

How to make a purchase payment?

<h3>To Reconcile the Transactions:</h3><ol><li>Press on Transactions from the side menu, to view all transactions .</li><li>Press on Reconcile button.</li><li>Reconciliation page will appear where you will find all reconciled details, press on latest one to view the number of Purchase, Refund, Reversal transactions with their amount.</li><li>Press on Scheme details to view more details about each scheme.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587266302/9a24870e952a2f60035ca822/image.png">

How to reconcile the transactions?

<h3>You can do a refund from Transactions page:</h3><ol><li>Search for the transaction receipt you want to refund.</li><li>After opening it press on Refund button.</li><li>Enter the amount of the refund.</li><li>And press Refund button to complete the refund process by taping the card on NFC place.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587268526/bc843754f421f59212900356/image.png">Or it can be done from the Refund page:<ol><li>Enter transaction ID and the amount of the refund.</li><li>Press Refund button.</li><li>Then tap the card on the NFC to complete the refund process.</li></ol>

How to refund a payment?

<h3>To Reverse a transaction:</h3><ol><li>Open Reversal or Transactions page.</li><li>Open the receipt of the transaction you want to reverse.</li><li>Press on Reversal.</li><li>Confirm that you want to reverse the transaction, and the amount will be reversed immediately.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587269632/b34f82e3bec8e94c19ec04f7/image.png">Note that Reverse option will appear only for 60 sec.

How to reverse a payment?

<h3>To View Transactions reports:</h3><ol><li>Open Report page from the side menu.</li><li>Navigate through transactions date to view their reports.</li></ol><img src="https://downloads.intercomcdn.com/i/o/587270864/e9326c46e646c8493849b508/image.png">

How to view reports for all transactions?

<h3>If you added new terminals to the user, but it’s not showing on app terminals list</h3>You must refresh the page by swiping down to update the list.

New terminals not showing on app terminals list?

<ul><li>Refund: you can do it anytime , also you can do partial refund and you can do it more than once</li><li>Reverse: it can be done only after the purchase within 60 seconds , and the whole amount will be reversed .</li></ul>

What's the difference between Refund and Reverse

<h6>You can find the terminals provider information’s by pressing on About Us button.</h6><img src="https://downloads.intercomcdn.com/i/o/587276525/b4c9c526c49a03ee3c505fe3/image.png">

Where can I find the terminals provider information’s page?

<h6>You can view the User Information's on the bottom of the side menu.</h6><img src="https://downloads.intercomcdn.com/i/o/587274437/7a2d3076238e092418ca8a0f/image.png">